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Express Dispatch
Dhaka 24-48h • Nationwide 3-5 days delivery
Delivery Policy →
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WhatsApp Concierge
Real-time product & sizing assistance
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4.9/5 Rating
Trusted by 10,000+ happy shoppers in BD
Our Craft Story →
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FAST DELIVERY 3-5 Days nationwide dispatch
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PARCEL INSPECTION Check in front of the rider
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7 DAYS RETURN Money back guaranteed
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PREMIUM QUALITY 100% verified finishing

Frequently Asked Questions

Everything you need to know about ordering, delivery verification, and returns.

Can I check the parcel in front of the delivery rider before paying? +
Yes, absolutely. OpenSky offers an open-box inspection policy. You can inspect your item in front of the delivery agent before paying the Cash on Delivery amount. If you receive the wrong or damaged item, you can return it right away.
How does the advance delivery booking charge work? +
Inside Dhaka, full Cash on Delivery is available with no advance charge required. For orders outside Dhaka, we request a delivery advance of ৳ ১২০ via bKash or Nagad to confirm your courier booking, while the main product price is paid upon doorstep delivery.
How many days does delivery take across Bangladesh? +
Orders within Dhaka city are delivered within 24 to 48 hours. Orders across all districts outside Dhaka take 3 to 5 business days via reputable express couriers like Steadfast and Pathao.
What should I do if my charm or accessory arrives broken? +
We have an easy 7-day exchange guarantee. Simply record a quick photo or video and WhatsApp our support team at +8801869478797. We will process an immediate exchange dispatch or refund without hassle.

Customer Help & FAQs

Frequently asked questions regarding our ordering process, payment policies, and guarantees.

Can I check the parcel in front of the delivery rider before paying? +
Yes, absolutely. OpenSky offers an open-box inspection policy. You can inspect your item in front of the delivery agent before paying the Cash on Delivery amount. If you receive the wrong or damaged item, you can return it right away.
Why is there a delivery advance fee for outside Dhaka orders? +
To prevent accidental or duplicate order bookings, a nominal advance courier fee of ৳ ১২০ is collected via bKash/Nagad before dispatching outside Dhaka. The remaining item price is paid as Cash on Delivery when you receive the parcel.
How can I apply discount voucher codes? +
You can enter code SAVE5 in the promo coupon box inside your shopping bag to receive an instant 5% price slash on your order subtotal.
How do I track my delivery status? +
Once your order is handed over to our courier, you will receive a confirmation message over WhatsApp containing your unique parcel tracking code and courier URL.

Our Story

Small details making the biggest impact in everyday carry and contemporary lifestyle.

About OpenSky

Crafted For Self-Expression

OpenSky was founded on a simple realization: modern wardrobes in Bangladesh deserve refined, playful, and functional accessories that make every outfit memorable without compromising everyday durability.

From collectible bag charms to everyday totes and minimalist shoes, each piece in our catalog is selected to reflect individuality, precision, and effortless street fashion.

Uncompromising Quality & Curation

We source materials directly from specialized artisans, testing hardware, faux-leather stitching, and resin longevity to ensure our accessories remain vibrant through daily commutes and long journeys.

  • Premium Hardware: Solid alloy clips and scratch-resistant finishes.
  • Verified Finishing: Every piece is inspected before dispatch from our Dhaka fulfillment center.
  • Customer-First Commerce: Ordering directly via WhatsApp ensures personal attention to your preferences and delivery timelines.

The OpenSky Community

We believe accessories aren't afterthoughts—they define your style narrative. Thank you for welcoming OpenSky into your everyday adventures across Bangladesh and beyond.

Exchange & Refund Policy

Clear, hassle-free policies designed for confidence and peace of mind.

7-Day Exchange Guarantee

We stand behind the quality of every product we sell. If you receive an item that is defective, damaged during transit, or does not match your ordered specifications, you are eligible for an exchange within 7 days of parcel delivery.

Eligibility Criteria

  • The item must be unused, unwashed, and in the original packaging with all attached tags intact.
  • Proof of purchase (invoice or WhatsApp order confirmation) must be provided.
  • Customized, clearance, or flash sale promotional items cannot be refunded unless damaged upon delivery.

How to File a Return or Exchange Claim

1. Capture a short unboxing video or clear photos showing the defect or issue.

2. Send the images along with your order number to our dedicated Complaints WhatsApp Line: +8801869478797.

3. Our team will review your request within 24 hours and arrange reverse pickup or exchange dispatch.

Refund Process

If an exchange item is out of stock, refunds are processed within 3-5 business days directly to your bKash, Nagad, or bank account once the returned parcel reaches our facility.

Terms & Conditions

Guidelines governing the use of OpenSky services and digital storefront.

1. Orders and Confirmation

All orders placed via our website or initiated over WhatsApp are subject to inventory verification. An order is considered confirmed only when an agent sends you an acknowledgment with order details.

2. Pricing & Currency

All prices displayed on OpenSky are denominated in Bangladeshi Taka (৳) and reflect our current retail charges. In the event of an unintended typographical pricing error, OpenSky reserves the right to notify the customer and cancel or adjust the order before shipment.

3. Shipping & Cash on Delivery (COD)

We provide nationwide Cash on Delivery service. Standard dispatch time is 2-3 business days within Dhaka city, and 3-5 business days outside Dhaka. Customers are responsible for providing an accurate delivery address and accessible contact phone number.

4. Order Cancellation

Customers may cancel an order free of charge at any time before the parcel has been handed over to our courier partner. Once an order is dispatched and on route, standard delivery fees will apply if the parcel is refused without valid defect reasons.

5. Intellectual Property

All website content, logos, graphics, and branding are the exclusive property of OpenSky. Reproduction or redistribution without prior written consent is strictly prohibited.

Reach Us

Have questions about your order or need sizing assistance? Connect directly through our dedicated support lines.

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Sales Queries WhatsApp +8801869478797
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Complaints & Returns WhatsApp +8801869478797
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Support Email openskysupportbd@gmail.com
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Hub Location Mohammadpur, Dhaka - 1207, Bangladesh

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