Exchange & Refund Policy
7-Day Exchange Guarantee
We stand behind the quality of every product we sell. If you receive an item that is defective, damaged during transit, or does not match your ordered specifications, you are eligible for an exchange within 7 days of parcel delivery.
Eligibility Criteria
- The item must be unused, unwashed, and in the original packaging with all attached tags intact.
- Proof of purchase (invoice or WhatsApp order confirmation) must be provided.
- Customized, clearance, or flash sale promotional items cannot be refunded unless damaged upon delivery.
How to File a Return or Exchange Claim
1. Capture a short unboxing video or clear photos showing the defect or issue.
2. Send the images along with your order number to our dedicated Complaints WhatsApp Line: +8801869478797.
3. Our team will review your request within 24 hours and arrange reverse pickup or exchange dispatch.
Refund Process
If an exchange item is out of stock, refunds are processed within 3-5 business days directly to your bKash, Nagad, or bank account once the returned parcel reaches our facility.